Thanks for your feedback. Ordered my daughter a winter formal dress. WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? There are thousands other options. I've been contacting Lucy in the Sky since 10/6/22 with another representative named Angela S. I feel both representatives were not handling this customer service issue in a timely or reasonable manner. Hi Melissa, What is the Lucy in the Sky Return Policy? what is the average shipping time? We're so sorry to hear that your order had quality issues. The customer service and chat support feature here is great and really easy to use. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. As there is no phone number to be able to contact the company we ad two choices: email and be ignored or chat in and finally get a chat agent (the ONLY chat agent at this fraud of a company) Emma, It took three and a half hours waiting for the chat I suppose that Lucy in the Sky thought we would give up. Hi Bailey! Now my daughter has no dress for homecoming and we are scrambling. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. I HIGHLY recommend NOT ordering from this place. We're sorry to hear that you had issues with your order. Their trendy collections are always changing and they offer many sales. It is an eligible payment method for all U.S orders over $35. Hi Mandy, I have emailed them three times and tried to do the virtual chat but it never works. Ordered a dress for my daughter homecoming and it NEVER came. Write a review Sign in. Made and Designed in Los Angeles - Shop now at www.lucyinthesky.com We do not save your payment method details on our website. Shop now at www.lucyinthesky.com. -Kate. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. Twice now, I have not received an order or refund. Contacting Sky | Sky Help | Sky.com Lucy in the Sky, Inc may change this policy from time to time by updating this page. Save ur money and timego to windsor insteadur going to end up there regardless. O2 do tend to change them occasionally if they become oversubscribed. I ordered my dress september 13 it's now october 1. is it supposed to take this long? I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. After using the chat feature, I found out that they wanted me to cancel my order for one of the dresses and give me store credit for it (not even a refund to my original form of payment) I was understanding, because they told me that the other dress that I ordered was on its way in the next 2 to 4 weeks. Please email us at resolution@lucyinthesky.email so we can look into your refund. Los Angeles, California Either you embrace "diaper astronaut love triangle" or you don't . All our models are approximately 175cm tall. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. Lucy in the Sky - Rotten Tomatoes - Movie Trailers | Reviews - Rotten HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? By December they were all expected to arrive, but none of them had even shipped. Lucy in the Sky - Wikipedia She even helped me cancel an order and issued my store credit instantly. Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. For international orders, any taxes or customs fees are the responsibility of the recipient. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Lucy In The SKY: Employee Directory | ZoomInfo.com You can also visit this article for more information on getting support! Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. Please email us at resolution@lucyinthesky.email so we can assist you sooner. You'll soon realize why they don't allow real customer reviews on their site Hi Emily, We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. 480 York St, York, ME 03909-1533 +1 207-363-5119 Website Menu. For my troubles, I've been offered a $25 store credit. Horrible return policy. Lucky in the Sky has good web ratings overall. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) There are no fees if you pay on time. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. Contacting Sky Thanks for using our online services - if you do still need to contact us, please be aware that wait times may be longer than normal, but be assured we're prioritising calls from customers who've already been online. she thankfully cancelled my order and issued a store credit so i can order again with the express shipping, Hi Rabene, Thanks for your feedback. You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. Hi Teagan, Thanks for your feedback. Customer service is non-existent. | Read 5,961-5,980 Reviews out of 6,594 These companies are a dime a dozen, you can 100% find another that actually values customer service. Lucy in the Sky Reviews | Read Customer Service Reviews of lucyinthesky Our privacy policy, which sets out how we will use your information. - Kate, Hi Paula! The prices they charge is not right. You may store, print and display the content supplied solely for your own personal use. Over 90% of Sky customers seeking help quickly get it through the available online channels. I will absolutely be reordering a new size and be a returning customer! I am very disappointed as will now have to cancel and wait for our money, which sounds like from reviews takes awhile. Extremely disappointed and feeling like they stole from me. Lucy Harley-McKeown; Jessica Clark; . In the case of any change-of-mind or sizing issues, we offer store credit. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). Facebook is showing information to help you better understand the purpose of a Page. Check out what 6,872 people have written so far, and share your own experience. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? 0818 719 819. He understood my issue, addresses it and rectified it. Company is a scam that sucks money and slow on delivery even though all items stated are in stock. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. Amazon.com: Customer reviews: Lucy in the Sky It is a no for me. . Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Customer service contacts and company information. The 24/7 chat is turned off and nobody bothered to respond to my email. We're sorry to hear about your issues with our return policy. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Contact Sky | Fastest, No Wait Time - GetHuman It is the size of a T-shirt. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Products used:None, I never received them. I unfortunately missed the return window for the dress, but thought I would ask anyway just in case. i live in texas and ordered a dress on sunday earlier this week. Hi Kat! Reach us faster and easier through our virtual assistant KYLA, available 24/7 to serve our subscribers nationwide. Please emails us at resolution@lucyinthesky.email so we can better assist you. Thanks for your feedback. So glad we were able to help! They said they will refund me within 10 days without any explainations for their lateness. Get Sky Broadband - 08442 411 653. Contact Us. What a terrible return policy for a online store. Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. Number of comments: 0 Shipping I need to change my address or order, how do I do this? This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. We're so glad you were able to reorder and get it in the time frame you needed. Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing. LUCY IN THE SKY Help Centre Lucy In The SKY corporate office is located in 748 S Main St, Los Angeles, California, 90014, United States and has 32 employees. Yes, the one dress I never received was . I chatted with Maria D. about my order and she was extremely helpful and answered my questions promptly and clearly. would it arrive by october 26th? Lucy In The Sky Dress Store Review- Is It A Scam or Legit? - iReviews Date of experience: 04 February 2023. We have Live Chat and Email available for any questions or concerns. Why would I need store credit when I already purchased the 3rd dress. In the case of any expired store credits, we will gladly issue another current one for the same value. Not Available. . Call costs from other providers will vary. www.lucyinthesky.com retains the right to refuse any request made by you. Companies can ask for reviews via automatic invitations. Contact us - LUCY IN THE SKY This isn't a real company. I've never encountered an online retailer like this. Please email us at resolution@lucyinthesky.email so we can look into your refund for you. "Lucy in the Sky with Diamonds" is a song by the English rock band the Beatles from their 1967 album Sgt. Hi Grace, Thanks for your feedback. Shein has better quality than this garbage! I feel tricked and pissed off. International delivery is 5-10 business days. -Kate. Our regular return policy applies to all orders made through AfterPay. I foresee no dress, no money returned and no reply. We want to make sure this gets refunded immediately. Thanks for your feedback. GetHuman does not work with Sky's customer support operations, directly or in any . Please contact us via Live Chat for 24 hour customer care. Again, reach out to us at resolution@lucyinthesky.email and we'll follow this up:) When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. Customer service is awful. Thanks for your feedback. LOVE THIS COMPANY Date of experience: February 23, 2023 Advertisement Rabene 1 review AE 4 days ago - Kate, Hi Gosset! We have a range of ways to get in touch for new and existing customers. WHAT INFORMATION DO WE SHARE WITH OTHERS? Her real name is Carmen and she is secretive about her backstory. I HAVE MY TRACKING NUMBER. Tip for consumers:Cannot get a refund, only store credit. Please email us at resolution@lucyinthesky.email. Yes, it says so on the website -- READ THE FINE PRINT. 6) Actor William Shatner also covered the song in dramatic, spoken-word style. If the issue persists, we would suggest to follow up with your bank. Please let us know if we can help any further. -Kate. -Kate. -Kate. Luckily I was able to return it and get store credit pretty quickly. Article created 4 years ago. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. I had a few concerns about my order and my online team member Danielle M. was very helpful. Lucy In The Sky consumer reviews, complaints, customer service. I've lost $120 to Lucy In the Sky and received nothing. Tip for consumers:Do not buy from this company. Thanks for your feedback. The first time it was cancelled altogether. Moving home . Hi Chloe, Thanks for your feedback. We may contract with other companies to provide certain services, includingcredit card processing, shipping, name and address verification, email distribution, market research and promotions management. I ordered a size larger and they still didn't fit. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. Sky Customer Service Telephone Numbers - Digital Plans this was for a very special event and now i have no outfit and no resolution to this. Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. Lucy In The Sky Login. If you are in between sizes, we would generally suggest to order a size up. Return policy is awful and as slow. If anything else you can email us at resolution@lucyinthesky.email-Kate. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Contact from abroad. Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. The company is best-known for its dresses, but they also offer swimwear, rompers and jumpsuits, two piece sets, skirts, shorts, tops, bodysuits, and pants. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. Direct number; Sky Freephone customer services: 0800 151 2747: Alternative free telephone number: 0844 800 0040: Main 0344 number: 03442 411 653: Alternative Lo-call number: . Thanks for your feedback. If i order now when i will receive it? If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. We're so sorry to hear about the order. Order took over 2-4 weeks to be delivered. My daughter has an event Nov. 19. Thanks for your feedback. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. -Kate. Contact BT | Call us or chat online | BT Help I definitely recommend Lucy in the Sky, as my other dresses were great and their customer service is top-tier! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Im very disappointed. I was so disappointed in the quality. Disclaimer as to ownership of trade marks, images of personalities and third party copyright. Lucy in the Sky, Inc. operates this Website. We'd love to hear from you so that we can find a resolution. My customer service rep, Merry S, was so helpful and allowed me to return for store credit, which was awesome! Besides that, the customer review rating on Better Business Bureau is 2.8-stars. They are absolutely, THE VERY BEST!!!! Yes! Good Luck! This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! Completely different material than pictured. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. Please reach out to us for the advanced credit prior to making a new order! https://www.lucyinthesky.com/shop/index.php?route=account/login. However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. Please email us at resolution@lucyinthesky.email so we can assist you sooner. She answered all the questions we had quickly and gave good advice. Lucy in the sky is a great company from products to customer service I am always satisfied. BROADBAND. CABLE TV. Her level of customer service was fabulous. Lucy in the Sky is an arty mess that is trying so hard to say something profound but loses the very appeal of its source material. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Sky in an easy-to-use summary, as well as a full comparison of the 13 ways to reach Sky, compared by speed and customer recommendations. Lucy In The Sky Midi Dress - Black - Alice. We'd love to make sure we make this right and find a resolution. In the unlikely event that Lucy in the Sky, Inc. or substantially all of its assets are acquired, customer information will be one of the transferred assets. It is now way past that estimated time period so I use the chat feature again to figure out where the dress was. We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. ; Text is available under the Creative Commons Attribution-ShareAlike License 3.0; additional terms may . We may from time to time include third party links on our Website. Supervisor. I was horrified. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. - Kate. Tip for consumers:Absolutely no refunds unless it arrived damaged. We'd love to assist you further if you need help with returns. I have twice ordered from this website (years apart) and both times my items were not sent out. -Kate. But Sarah S got my exchange going and it will make it in time! This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. Contact Us - Sky Cable As cute as their clothes and accessories are, online stores can also make purchasing a little more nerve-wracking as you don't have the chance to try on the clothes beforehand. Only store credit even though clothing size is not standard. Not to mention that the slip underneath hardly covers anything. Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. They have a wide variety of clothes and accessories for men, women, and children. Products used:None, sizing too inaccurate. Your card will be debited immediately upon authorization being received. We're sorry to hear about your disappointment with our return policy. LUCY IN THE SKY IS OUR GO TO! I followed up again on Feb 22nd and they said ordered would not be delivered until middle of March. Critic England, United Kingdom. Business Profile for Lucy In The Sky, Inc - Better Business Bureau Lucy in the sky did not inform me back in November, that the dress was not in stock. United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. allows you to receive photos from your camera directly to your smartphone or. Phone Email. She responded quickly and answered all my questions. my party is april 10. You can choose to accept or decline cookies. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. -Kate. They weren't prepared for homecoming season and got behind. Tip for consumers:Returns usually only give store credit. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. Buybook, Radieva 4, Sarajevo 71000, Bosnia and Herzegovina. We may contract with other. Lyst Authenticcom meets visitor expectations and captures their My item did not arrive in the alotted time it was supposed to with NO communication from the company. Shop faster with the App My Account Account Wish list Order Status Help Center shipping returns sizing Delivery date was Feb 17-24th. I have been waiting for almost three weeks and still haven't got my money back. It was nothing like the picture. We do make it as transparent as possible indicating it on our FAQ to be read prior to ordering and easily on every individual dress page.You can email us at resolution@lucyinthesky.email if you need further assistance. there is a dress i like but it is all out of stock. | Read 5,941-5,960 Reviews out of 6,586 I would never recommend purchasing from this company unless you don't care if you ever get the item. Hans from Lucy in the Sky was veryprofessional, quick to respond and delivered great customer service. You must not establish a link from any website that is not owned by you. Store credit took weeks. Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). Haiker Rojas. It said delivery between 9/30 and 10/12. Please emails us at resolution@lucyinthesky.email so that we can better assist you. Lucy In The Sky Cafe Claimed Review Save Share 260 reviews #7 of 214 Coffee & Tea in Kuala Lumpur $$ - $$$ Cafe European Vegetarian Friendly 167 Jalan Tun H S Lee, Kuala Lumpur 50000 Malaysia +60 3-2022 1526 Website Closed now : See all hours See all (160) Ratings and reviews RATINGS Food Service Value Atmosphere Details PRICE RANGE $3 - $8