Youll need to enable this whole feature before you start I wont give away what its called! Thanks! Hello, Could you please advise on the below error: T hank you.Challenge Not yet complete here's what's wrong:We can't find the correct Milestones for High Priority Cases. I wonder if the API name for the process is incorrect because you can't have multiple of these in an instance. please help. (Email to rebecca@capstorm.com). LWC Specialist Superbadge : Guide to Challenges - gigminds @MM - thanks for your time. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. When you start a create a new report, simply click to start with a clean screen. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. hey,yes it was, i figured out after you replied. I've been in this challenge for hours now. That proved to be incorrect. The solution? "I've read through the other comments with folks in the same boat and have tried to check all of those things first. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Hi All,Im struggling to complete challege 6. Ensure Entitlements are visible on Cases in Lightning. Thanks @ Tarik, the directions states to create two roles, which I did. I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). Which Trailhead Superbadge Is Right for You? | Salesforce Ben 3 new items on utility bar. i m at step 4 getting below error Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I learned so much doing it. Challenge 5 error : We can't find a field called 'Question Long Text Area'. Yes you do. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: MQUSLKFA.Tried in doing different org too. Does somebody have a thought? Review the steps to rename the console to 'Cloud Support Service Console'. here is the complete guide for designers that will increase your knowledge. For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support . Can any one help - Challenge 2 - Challenge Not yet complete here's what's wrong:We can't find macros in the Utility Bar. Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! Issue was with the Lightning Page Layout. . I think it must have taken some time to register that I updated the values or something?!?!? Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. Would you like to share a few more details on how you currently have things set up? But I have successfully created this service console in my playground. Review Superbadge Challenge Help for information about the Salesforce Certification Program information and Superbadge Code of Conduct. I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. Very helpful, thanks for the information! This is really a tricky one. Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Look at the page layout again- there is another item you will need to add. Trailhead Baby any idea? In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. No. Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? Apply for Compute Sales Specialist job with Lychee shadow in Taipei, Taipei City, 11568. Thanks a lot. Hi Baby, On Challenge 2 - was i wrong to create a new picklist field and call it "Case Stages" and drop it on the Case Information Page Name? I'd just give it 24 hours then recheck the challenge. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! The demand for UI/UX design implementation is continuing to grow. Service Cloud Specialist Issue #2 shunkosa/trailhead-superbadge-jp I am not sure whether its correct or not. Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. #sellingwithsalescloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https:. Enter the billing service credentials in the custom setting. Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. Something that helped was saving the report frequently. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. Remember you can only have one assignment rule per object and the instructions specify two routes. Yes, routing address: routing name (cloudy Email Routing), Case owner (Basic case organizer), email address (my email address), Verification (Verified).Do I need to change something in the support settings? Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Ensure you have created the Support: Cloudy New Email from the Case email template., i tried everything but not able to fix this error, Good content. Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. (Not the "standard platform user", just "standard user"). After editing the service console, you might have to edit the new profiles. Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Service Cloud Specialist Superbadge Challenge 2 Question. "Selling with Sales Cloud Specialist" Superbadge: 5 Lessons Learned Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. I kept that particular module open one on screen while I walked through this step. Hi John,Could you please let me know what would be the work capacity for Basic Cases and Advanced cases, i have set it up for 20 each and 100 for overflow configuration, couldn't pass the challenge.. Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! Keep working, great job i believe you should like my post home care specialists. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. hours of inactivity vs hours of being created. Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. @Joy.. Can you please share the solution ?r. Are you using a Dev org or a playground generate from Trailhead? "Im not able to add instructions in the macro. Trailhead Superbadge: Data Integration Specialist - Forcetalks I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." Grab a pen and paper. Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. Intermediate case users can access both lists of cases. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. It's easy to miss. "I've made all entitlements fields visible for system administrator profile and 2 other profiles that I've created. And I've included milestone tracker in the page layout. I've had it take up to 24 hours :(. You write beautiful things. Thank you! High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Empty the recycling bin. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. Ensure Agents have access to Knowledge when viewing a Case." i could pass the challenge, so great to have some experts available like you! Have you set up the "wrong queue" status?Reference this module--> https://trailhead.salesforce.com/content/learn/modules/service_omnichannel/service_omnichannel_customization. Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. (The badge is all click, no code.) Case organizers think about the language. I did add the things mentioned automated action in macro. I add wrong queue to Presence Statuses but I still have the same issue. The key word is "rename." So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Install the unmanaged package from the prework if you haven't already. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. I can only click on the Email tab. The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. Mom put me in the shower, and I sneaked out to grab the block bin and dumped it in. The macro itself is working fine. Select edit page4. Even clicked edit and save for the profile after changing console settings. Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog. Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. Ensure you select the correct Chart format." Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. It still gives me the same error that it isn't found. R&D, A project with Daddy: My favorite daily process! R&D, A project with Daddy: My favorite daily process! Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. advanced apex specialist superbadge solution. This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Review the steps to ensure you create the Cirrus Support Process. Start in setup. As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. In the worst conditions, Ursa Major panels produce ~25% of maximum power. Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. Ensure the Customer Contact can be tracked on Cases. If you need more help, leave a comment! If you're using a new DE and seeing this error, please post to the developer forums and reference error id: BSAIHRHU. Take a break, grab a snack, and watch this video. Tried giving access only to the relevant objects, but still getting this error message, becoming a real nightmare for mewould really appreciate some help here, its becoming really frustrating :) Thank you very much ! Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. My brother has started to play with me! I'd do a quick google search on Salesforce Macros- It's a point and click process. You also get personal insight into the life of a Trailhead Baby! I have created and recreated the Cloud Technical Team support process more times than I can count. Service Cloud Specialist Superbadge - 4,5,6,7 - Blogger The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. Ive always thought this was pretty cool. Ask Question Asked 2 years, 8 months ago. This is my journey- a normal kid by day- a Trailhead explorer by night. Alas, fingers crossed for the next challenges. Test it first by using real email addresses before you hit that button! Thanks. I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. E.g. Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. Making dinner for Mom! If not, I'm happy to take a look at the details of your macro if you would post them as a comment. Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. Make sure that the correct date range is selected. 1 is checked that should not be checked. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.- I used the preexisting standard field but I didn't see any missing stage values- I did NOT rename the field name (is that the problem? thing I could be missing?Thanks in advance! ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. However, if you are admining a Service Cloud setup then I highly recommend going through the Superbadge, especially if you are moving over to Lightning as this takes you through the features from the Lightning perspective. Activate your knowledge groups and sub-groups. Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. Ensure you set up the routing for Advanced Cases properly. I've no clue what more I need to do to complete this challenge. I fixed it, it was a really stupid mistake. Hello,I'm stuck on Challenge 7 with a hair-pulling message:We couldn't find the correct dashboard metadata. Challenge 4 Case Routing. Is there an "email template" in the "email template" object? We recommend using a new Developer Edition (DE) to check this challenge. Add to Trailmix. The free lemonade offer worked! We can thus say that UI and UX design covers a vast area, exceeding the simple wireframes. Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. Still stuck? Service cloud specialist superbadge challenge 2 solution Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. Would you like to share some details of your current configuration? Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. "This is a standard app. Leave a comment for the Trailhead Baby! Can you help how to revert it back and to see Closed status field. Knowledge Basics for Lightning Experience. Initial Response milestone- You only need 1 criteria. I am also having exactly same issue, I logged in as Ada and can see knowledge article, but while checking the challenge it keep sayingWe can't find that Case Agents have access to Knowledge. If you are still stuck after that, leave a comment with some more details and I'll take a look. The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. Hi I am getting the below error. []Safari Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Confused? Ensure Entitlements are visible on Cases in Lightning.' This article will help you to work through the Lightning Experience Reports and Dashboards superbadge. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. Note the filter. If you need more help, leave a comment! please verify. My brother has started to play with me! Save & Activate.That helped me clear that error. Below are tips and gotchas for each report / dashboard. Service Cloud Specialist Superbadge - Qiita Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. Compute Sales Specialist in Taipei, Taipei City, 11568 | Sales at Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. Leave a comment for the Trailhead Baby! I have given Read Access on Knowledge to Cloud Team Technical Support Profile2. I also ran into this after copy pasting the API Name out of the error message. I have sent screen shot of my report to rebecca@capstorm.com . Still stuck? Right from the prerequisites, every module and challenge is a nicely curated contents to master Lightning Web Components (LWC). Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. One of the special superbadge by Salesforce through Trailhead - Lightning Web Components Specialist. And it's a little trickybut you can find out if you google it:). Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. Are you sure it is about that? The Cloud Technical team page layout (and all other page layouts) has knowledge sidebar enabled and I can see the knowledge bar in the console.Any idea of where to look next?Thank you! Does it work? I am right now @ step 6. hope to finish the superbadge now soon.!!! Sales at Lychee shadow Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? took me 2 hours to undersand that, and without your comment I could have been there forever!! Trying new things- my baby brother practiced crawling through a tunnel. Ensure the Case Reason and Type Analysis report format is SUMMARY. Create the Cloudy Technical Team support process! Could you suggest how to troubleshoot it ? :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. That is frustrating! I'm whole again. Tips for Passing the Service Cloud Specialist Superbadge
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