I'm based in the UK I had two items sell on the same day, both with InPost delivery. USPS is the most trusted delivery service in the USA. I swear. eBays security systems can only protect buyers and sellers when transactions occur directly on the website. On August 12th I got a decision back stating: We reviewed this case and decided to issue the buyer a full refund. And third, we started to build PayPal's business off eBay. Go to usps site and fill out the mail fraud form. I sold 4 of the same items. $900 item. Buyer claiming wrong item was received. HELP!! Solved: Buyer says I sent the wrong item but the photo loo - The Message 1of 30 He sent photo of item receivedit is not the item i sent. Solving problems with a PayPal purchase - PayPal Then find one of the facebook groups for sharing scammy ebay users and share his username. what I did with one buyer who repeatedly did this, messaged them and said I would be contacting the police as it was theft, it stopped it, In cases like this. Thanks for this suggestion. The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). Its unfair they side with the buyers all the time. Buyer claims wrong item and gets a refund despite - Welcome to the They help the organizations to focus on the other parcels they have to deliver. If they did, I don't know how they'd be able to verify. A buyer happily purchases your item. I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. When you issue a refund to the buyer They'll be refunded through their original payment method. By ARTHUR WRIGHT. Copyright 1995-2023 eBay Inc. All Rights Reserved. What would you do? This has happened a couple of times to us over the years, all part of selling on line Im afaid . Ahhh, New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. Sunday Mystery Wall is back! $15 each. - Facebook Welcome to the Selling board! . be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. All rights reserved. Offer to send him a return shipping label. Do not refund half. shot goods Gilas Pilipinas Full Sublimation Jersey I had a customer returned a damaged worn item sportswear and we fixed and returned back to her as they pulled the seam away after wearing to try and get a refund. Update 2: So my next step was to file claim with UPS. The final resort is to submit a missing mail search. You're responsible until the item is delivered so saying that means you would have to refund and then claim insurance if you purchased it. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If the item is sold for more than $750 the item must have signature delivery proof. So under the tracking info on Ebay, I have the tracking #s for both USPS and Canada Post. package or mail missing? 06:46 AM. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. In my experience, the wait times are usually short and they do call within the estimated time. Is eBay likely to refund the buyer? Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform. Thanks for the policy violation on your part eBay. Tip The online auction site launched in 1995, and scammers have used it ever since. Heres how. 04:19 PM, Hey Kimbooley,She was expecting the top to be darker, that's what the issue is. Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on Press question mark to learn the rest of the keyboard shortcuts. Report the buyer. Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. No they dont. 3) When you receive the return and can confirm the buyer returns a different item, do not process refund and you have two days to appeal the return. You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. Only Item Not Received (INR) or Unauthorized Payments claims are, by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". Otherwise, you can also restart the laptop just by pressing the power button. But the fact that she specifically took a photo of the top tells me it was meant for me. The only difference between your story and mine is instead of a car its a 4 wheeler, and her husband died of a heart attack. She may have forgotten she purchased this one as well but from you. Thank you sooo much for putting your story on here. Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay Was full of marks. Its usually not a good idea to trade with accounts that have bad feedback. To cancel your order: Go to My Purchases. If you find an item on eBay that you think is fraudulent, report the listing directly. Honest mistakes happen. If the shipped item was sold for under $750, delivery notification is adequate proof. But just the thought of it would scare a lot of scammers into stopping this shit. I've never owned/sold a necklace like that. Youll be asked to provide evidence that the buyer returns a different item (I just submitted a pic of the item I sent and the pic the buyer sent me) and sign an affidavit. or the buyer? Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. I lost my appeal. eBay Buyer Says Item Not Received, but Tracking Shows Delivered - DoNotPay Another issue that is unfair to sellers is when eBay calculates the exact shipping costs, but still takes a fee, leaving the seller to make up that loss. on Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. I just wanted someone else to take a look at the photos and tell me what they thought. Amazon Sent Wrong Item (what To Do, Can You Keep It, Refund, Exchange But it would be kinda weird if the post office is secretly replacing nice quality branded merch in random packages with cheap nonbrand similar items. The status says the item was "Delivered to agent," so the item shows as delivered. If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. In the tracking updates for the package, it has the USPS tracking #, but then it went through customs and then, I guess when handed off to Canada Post, Canada Post supplied a Canada Post tracking #. Unfortunately, Significantly Not As Described (SNAD) claims are not covered for the seller. After 20 minute hold a supervisor from the Philippines comes on, long story short he said : while I was on hold he was reviewing my messages and the buyers messages along with my pictures and his pictures and he thought the buyers story did not add up. Go to solution deala0621 Adventurer (205feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 09-09-202009:41 PM Hi, thanks to all for your help. 09-10-2020 I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. A collectable which I still have. Help for buyers and sellers. Sucks!! Two moths ago, a parcel comes back. What to do when wrong item received, seller requesting to send to other buyer. "Hi. 1.6K 17K views 1 year ago Every so often mistakes will happen. but it is really suspect that they created their eBay account the day they ordered my item. The fact that I tried to rule out a mistake on his part and he ignored me, plus the fact that his pic was the switched item propped up beside the box I did mail him, with my label visible told me he was doing this knowingly. I had to help my mom submit a dispute through eBay, as a buyer. This time, I accidentally sent an ebay buyer the wrong item. 4) Request return shipping label credit as buyer made false claim. I suspect someone may have been tampering with mail and package in the delivery system. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. E bay is now forcing sellers to buy their shipping labels at a higher cost and still making a lot of money from it. How do you prove you sent A? In this scam, the buyer then accuses you of sending a damaged item. That photo looks like your shipping label stuck on top of another shipping label. Our app will file a claim in your stead, saving you time and a potential headache. I have mailed items in that type of envelop but only ones that are lined with bubble wrap and it doesn't look like it's one of those. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. It's tough dealing with customer service when they're all Filipinos who don't understand or care. I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. 09-10-2020 I asked CS at Canada Post if there could have been a mix up, maybe they put a label that was suppose to be on another package on mine??? If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. I manufacture them myself and sell for only one price. Anderson Maria is an eBay seller trying to tell me that eBay is trying to contact me through my email to confirm a payment with a gift card in advance to ship n deliver a motorcycle that Im interested in purchasing is this a scam? I'm convinced, from reading other posts online, that the first one is completely computer generated, or done by someone with zero knowledge of English or Google translate. To be really honest I suspect it another seller trying to get a replacement for a return theyve had, otherwise where did she get this cheaper version from? I can send to any other email address OK.We'll move all . Am I supposed to follow up with Royal Mail or it is now his responsibility? Disputing the chargeback can take a lot of time and hassle on your behalf. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. You can always appeal later. You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. The item is damaged or unusable: Contact the seller to ask if they'd like you to return the damaged or unusable (example: locked phone) item. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. When a buyer wants to return an item and be issued a refund, here is what you do first. The email will state that the payment will be released to you once you have proven that the goods have been sent. Here are some of the most common eBay scams for eBay buyers: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. I know I have to send the refund regardless, right? 1. As per the returns policy you are within your rights to refuse it. All such complaints from sellers are simply ignored, as profit takes precedence over reason. I told Ron that this was, "pardon my French, absolute bullshit." For more information, please see our We had a top where it was returned with snot. I'm not sure if Canada Post would put those on there?? Create an account to follow your favorite communities and start taking part in conversations. They have no reason to create one earlier. So eBay took the loss when they refunded me. I responded to the return but Im really freaking out. So Im very happy because obviously its buyer scam(hes done it before based on his feedback to another seller).