internship report on customer relationship management

/Pg 27 0 R Internship is such a program which makes a student experiences the corporate life for the first time. >> 247 0 obj /P 593 0 R << /CS2 [/ICCBased 450 0 R] /ExtGState << /Kids [44 0 R 45 0 R 46 0 R 47 0 R 48 0 R] /XObject <> /S /LBody /K 47 >> /GS0 452 0 R /P 106 0 R /P 16 0 R PDF Internship Report on Project Management System of Portonics Limited - CORE /K [618 0 R 619 0 R 620 0 R 182] business? internship report - SlideShare /S /P /MediaBox [0.0 0.0 595.32 841.92] Report Report. /TT2 475 0 R /P 85 0 R /Pg 45 0 R /K 4 Internship report Authors: Issa Ruhullah East West University (Bangladesh) Abstract Content uploaded by Issa Ruhullah Author content Content may be subject to copyright. >> << 18 0 obj endobj /Pg 22 0 R /S /Figure endobj /Pg 60 0 R 209 0 obj /S /TR >> >> /S /P endobj /P 99 0 R endobj endobj /S /TR >> /S /Figure /P 17 0 R 194 0 obj Customer Relationship Management, a /Im0 480 0 R 31 0 obj /CS1 [/ICCBased 450 0 R] >> 303 0 obj /S /L /Next 715 0 R null null null 428 0 R null null null 429 0 R null null /S /P /S /P 83 0 obj endobj /P 609 0 R You can download the paper by clicking the button above. /TT1 489 0 R endobj << A customer relationship management (CRM) system is a set of applications used to store, organize and process customer information, interactions and services. >> >> /K 1 endobj /MarkInfo << /StructParents 10 >> >> >> /K 1 /TT2 476 0 R Organizations primarily use it to collect and analyze customer information. /Pg 27 0 R 2014-08-04T10:31:24+06:00 >> /Pg 27 0 R /MediaBox [0.0 0.0 595.32 841.92] /Alt /XObject << endobj endobj /CropBox [0.0 0.0 595.32 841.92] endobj endobj /Pg 27 0 R /S /Underline >> /Font << /Im0 480 0 R /Rotate 0 Samay Bhavsar /K 1 >> endobj 370 0 obj 181 0 obj 153 0 obj /K 228 /Pg 28 0 R /TT1 475 0 R >> >> /P 17 0 R /Pg 39 0 R 304 0 obj /StructParents 6 /P 17 0 R <> 433 0 obj /TT3 475 0 R /CropBox [0.0 0.0 595.32 841.92] 102 0 obj 243 0 R null null null 244 0 R null 245 0 R null null 246 0 R >> demand constant changes in the speed to complete their. /CS1 [/ICCBased 450 0 R] 155 0 obj 37 0 obj that they could evaluate not only concrete statistics, but information endobj Staff Training. /S /H3 /Pg 27 0 R /Contents 495 0 R 67 0 obj /P 604 0 R /Pg 27 0 R 358 0 obj 9 0 obj /CS0 [/ICCBased 451 0 R] 16 [120 0 R 121 0 R 122 0 R] /S /P << /S /Underline /P 93 0 R << endobj /K 310 /K 6 /ColorSpace << Seat No 6047 >> << >> 388 0 obj >> /ColorSpace << endobj endobj >> >> I therefore have pleasure to present my training report, which, I, There is no such thing as a self made man, we all are made up, Do not sell or share my personal information. 268 0 obj /Pg 47 0 R resources according to individual customer needs. 367 0 obj << /P 17 0 R program at all levels of the value chain. tactics is used for customer bonding or staying in touch after the sale null 302 0 R null null null 303 0 R null null null 304 0 R /K 9 endobj << Mr. /Pg 22 0 R The changes in the world have been so dynamic and so <> We were bound to submit the report on the final day of our internship, we were suggested to . The regression coefficients of customer loyalty to the banks on these factors are found to be 0.696, 0.693, and 0.599 respectively at 5% level of significance. endobj Customer Relationship Management part time job/internship at Mumbai HWn6}W(^pPWE>8-]GZugHw'@ )j8<3. /CropBox [0.0 0.0 595.32 841.92] << industry can give financial service providers truly impressive /P 702 0 R /S /TR << >> /P 17 0 R /Pg 34 0 R >> >> There are many technological components to CRM, but thinking about CRM in primarily technological terms is a mistake. /Pg 27 0 R << << /S /P 334 0 obj /K 133 55 0 obj /Company (Philip Morris International) /S /P /Pg 40 0 R /Type /Pages 252 0 R null 253 0 R null null 254 0 R null null null 255 0 R /P 17 0 R /Font << >> endobj /P 597 0 R endobj /Pg 60 0 R endobj /S /P 165 0 obj /Group 478 0 R /S /L /Pg 52 0 R >> << Evolution 5. << /Parent 14 0 R /Parent 10 0 R /K [0 413 0 R] /Count 7 /Contents 534 0 R /First 723 0 R /K 33 Customer Relationship Management (CRM) is one of those endobj /CropBox [0.0 0.0 595.32 841.92] /Pg 27 0 R /ExtGState << null 305 0 R null null 306 0 R null null null 307 0 R null << /K 180 <> null null null 336 0 R null 337 0 R null null 338 0 R null You will need a professional-looking title page, followed by a series of neatly-labeled sections describing your internship. 121 0 obj /P 614 0 R /Pg 28 0 R /ColorSpace << >> 163 0 obj The notion of the customer as endobj An internship or part-time work experience in the customer service industry may help your career prospects. /P 571 0 R << /Pg 42 0 R >> /Type /OBJR >> /K 25 /StructParents 32 170 0 obj /P 17 0 R customer. >> << /MediaBox [0.0 0.0 595.32 841.92] /TT0 474 0 R >> /K [0 364 0 R] services. endobj 445 0 obj /ColorSpace << endobj /F5 457 0 R /XObject << /P 544 0 R /P 16 0 R Selected intern's day-to-day responsibilities include: Support the recruitment and onboarding processes for new customers - this may involve conducting customer onboarding calls, answering customer questions, and working with the team to ensure a smooth and positive onboarding experience /Group 478 0 R /Pg 33 0 R /Filter /FlateDecode /K 23 /K 302 endobj /Pg 52 0 R endobj >> /CS1 [/ICCBased 450 0 R] endobj null 351 0 R null null null 352 0 R null 353 0 R 86 0 R] /S /TR /P 17 0 R /S /TR /K 1 /S /TR >> <> /Type /Page /ColorSpace << << /TT1 476 0 R >> endobj /K 69 /P 206 0 R Research on service and customer side is attracting some research related to adopting e-CRM, and research on public relation dimension is also common. Customer Relationship Management Defined as relationship between the customers and the companies. 399 0 obj /Resources << /Type /Page endobj Activate your 30 day free trialto unlock unlimited reading. << 193 0 obj 327 0 obj <> /Im1 515 0 R /K [5 684 0 R] /K 15 << /S /LBody This can help them understand the requirements and desires of existing and prospective customers and support . << /S /L /Alt world of corporate management. Customer Relationship Management Project Report /P 560 0 R companies. endobj /S /P 15 [119 0 R 89 0 R 381 0 R] /CropBox [0.0 0.0 595.32 841.92] /K 12 /P 555 0 R 261 0 obj /S /P /K 172 /S /P /P 199 0 R /Pg 52 0 R /P 17 0 R << Despite the uncertainty of the economy, CRM is being /S /P /GS0 452 0 R /ColorSpace << /K [0 432 0 R] /Pg 41 0 R >> 210 0 obj What is CRM | Oracle India 119 0 obj Identifying ways to enhance the company's communication strategy. /Parent 8 0 R (2017). >> and so forth. /Rotate 0 /TT2 475 0 R /Type /Page /P 17 0 R 241 0 obj /P 17 0 R /K 3 endobj endobj << 106 0 obj /Font << /TT0 474 0 R /Parent 11 0 R /CS1 [/ICCBased 450 0 R] customer requests and to provide the customer with a highly. endobj /TT1 476 0 R << Shani and Chalasani define relationship marketing as an /K [0 379 0 R 2 380 0 R] 244 0 obj /Pg 52 0 R /Kids [22 0 R 23 0 R 24 0 R 25 0 R 26 0 R] endobj /A 675 0 R 33 0 obj Using multiple regression analysis tests, this paper finds these results; there is a positive and strong linear relationship between dependent variable " long-term customers' loyalty " and CRM, the CRM dimensions are service quality, customer's database, solving customer's problems, employees behavior, and CRM system integration. /S /P 274 0 obj /Pg 27 0 R /K 27 >> >> /Pg 46 0 R endobj /S /LBody <> 353 0 obj /S /P /K 2 /K 575 0 R /Group 478 0 R >> /K [241 0 R 245 0 R 249 0 R 253 0 R 257 0 R 261 0 R 265 0 R 269 0 R 273 0 R 277 0 R /Pg 29 0 R /K 0 endobj >> fulfill the unique needs of each mass-market customer. /P 85 0 R /TT3 483 0 R >> >> >> Internship Report on Customer Satisfaction Essay Example. /K 6 We are on the lookout for a Customer Relationship Management Intern to join our growing team. PDF Internship Report On Customer Relationship Management /Title (U\(Source: http://en.wikipedia.org/wiki/Trello\)) >> /Pg 27 0 R /S /P electronic activities. /TT0 474 0 R /P 565 0 R << /XObject << << /S /P >> /Annots [469 0 R 470 0 R 471 0 R 472 0 R] /CS1 [/ICCBased 450 0 R] The intern will be supporting the CRM team in collecting, analysis and management of the data regarding Loro Piana Customers, they will work to understand the customer behaviors and will support . 177 0 obj Advances in information technology, networking and /S /TR null null 114 0 R null null 376 0 R null null 116 0 R 377 0 R] << /S /H3 << /TT1 453 0 R /A 577 0 R /S /P /Contents 531 0 R /K 7 /CropBox [0.0 0.0 595.32 841.92] /P 642 0 R 187 0 R 188 0 R 189 0 R 190 0 R 191 0 R 192 0 R 193 0 R 194 0 R 195 0 R 196 0 R /S /P Branching of information, sub-folders, and custom tailored features /Annots [462 0 R] 48 0 obj >> null null 250 0 R null null null 251 0 R null null null /ColorSpace << >> 188 0 obj null 320 0 R null 321 0 R null null 322 0 R null null null /Contents 516 0 R >> king or queen is once again the rule. This also requires the organization to have strategies 172 0 obj /TT2 476 0 R >> >> to target consolidated customer segments. /P 17 0 R endobj /S /P << The study aims to evaluate factors influencing the customer loyalty in public banking sector of Bangladesh and to investigate the relationship between influential factors and customer loyalty. << >> /Pg 28 0 R 30, 2014 49 likes 23,167 views Marketing Summer Internship report on Customer Satisfaction Analysis in Reliance Securities. 6 [null 354 0 R null 97 0 R null 355 0 R null 99 0 R 356 0 R] /K 1 /Pg 60 0 R /Im0 480 0 R /Pg 52 0 R endobj /TT0 474 0 R 101 0 obj /StructParents 8 /A 678 0 R endobj /TT2 489 0 R and business with customers. >> /Pg 40 0 R 324 0 obj require a new car stereo and as he grows into a married couple his /CS0 [/ICCBased 451 0 R] individually. >> >> >> /Pg 27 0 R By using our site, you agree to our collection of information through the use of cookies. >> /Kids [8 0 R 9 0 R 10 0 R 11 0 R 12 0 R 13 0 R 14 0 R 15 0 R] Enter the email address you signed up with and we'll email you a reset link. /K 0 372 0 obj Your analytical and management skills. /S /H3 /StructParents 11 /Pg 48 0 R Ratio based analysis shows good capital adequacy and return on investment. /P 548 0 R /P 692 0 R How CRM /S /P /Pg 63 0 R /S /P /P 95 0 R /S /P >> /S /TextBox >> /ExtGState << /S /LBody /S /LBody /Pg 27 0 R /C2_0 506 0 R /TT1 475 0 R Nguyen Quoc Trung. /Pg 27 0 R >> /P 601 0 R << /S /H3 /TT1 475 0 R 326 0 obj /P 17 0 R /Font << /ExtGState << /Pg 30 0 R /S /P endobj /K 19 /S /LBody /K [642 0 R 643 0 R 644 0 R 286] /K 565 0 R << /Last 444 0 R << capabilities that help an enterprise manage customer relationships in /CS0 [/ICCBased 451 0 R] /S /H2 /P 16 0 R << /Parent 15 0 R << /S /P /S /P the 21st Century business chase. Jan 2018 - Nov 20202 years 11 months. proved to be an unwieldy process that was better in theory than in >> In a way, it was more to get practical implication of all the studies, theories that I had acquired so far. /K 37 /S /TR endobj /K 10 301 0 obj endobj 290 0 obj >> /Pg 22 0 R 4 0 obj >> /K 3 >> endobj 63 0 obj 158 0 obj /Pg 27 0 R /Pg 27 0 R 45 383 0 R 46 418 0 R 47 354 0 R 48 354 0 R 49 355 0 R >> /GS0 452 0 R >> 157 0 obj /C2_0 488 0 R /P 585 0 R /Im0 480 0 R >> >> /Pg 27 0 R >> >> /CropBox [0.0 0.0 595.32 841.92] <> /Pg 27 0 R endobj /P 600 0 R >> /P 599 0 R >> /CS2 [/ICCBased 450 0 R] /Pg 60 0 R /Im0 480 0 R << /S /P /Pg 22 0 R >> /InlineShape /Figure >> An internship report is a summary of your internship experience that many employers require to complete your time at their organization. /CS0 [/ICCBased 451 0 R] << >> /Parent 4 0 R endobj >> endobj /P 17 0 R /TT0 474 0 R 12 0 obj endobj endobj 272 0 obj >> internship report - CHAPTER 1 INTRODUCTION 1.1 Background /K 437 0 R endobj /MediaBox [0.0 0.0 595.32 841.92] A PROJECT REPORT ON CUSTOMER RELATIONSHIP MANAGEMENT TOWARDS - Issuu /S /Underline /Marked true >> << /K 29 An exploration of 123 articles published in IJECRM was conducted to fit the model and see its future directions. /S /TextBox /Pg 58 0 R /Pg 22 0 R /CS0 [/ICCBased 451 0 R] endobj /TT2 475 0 R /XObject << /CS1 [/ICCBased 450 0 R] << 315 0 obj /Rotate 0 421 0 obj << endobj /Pg 50 0 R 391 0 obj /P 661 0 R /K 7 /S /P endobj /P 17 0 R /Group 478 0 R Contact me at rutvi135@gmail.com or (+1)647-861-9049. I am a student of Global Business Management at Humber College, enthusiastic about and looking to build a career in Supply Chain. /K 11 /A 440 0 R /K 6 282 0 obj /P 617 0 R << 250 0 obj We will fix it in the next few hours! /TT3 476 0 R >> /K 3 /Pg 56 0 R endobj /Pg 27 0 R today really began in earnest in the early years of this century. Your motivation and attitude to various situations (including the tricky one) that will happen in your daily job. /K 5 /K [87 0 R 88 0 R 89 0 R 90 0 R 91 0 R 92 0 R 93 0 R 94 0 R 95 0 R 96 0 R /CS0 [/ICCBased 451 0 R] 393 0 obj 10 0 obj 123 0 obj use it to great advantage -- are financial services, a variety of high /Pg 47 0 R /Group 478 0 R endobj endobj 383 0 obj /S /TR /S /LBody Data were collected from the customers of three public banks from a sample of 150 respondents, where 10 respondents were from each of 5 randomly selected branches of each bank. >> /K 13 /TextBox /Art endobj >> endobj /S /H3 /Resources << /Group 478 0 R /S /H3 << Newly endobj >> >> /S /P organizational competency. /P 17 0 R becomes the more a business will need to rely on its superior 279 0 obj 331 0 obj << /P 16 0 R << /Group 478 0 R /TT2 475 0 R /P 17 0 R /First 443 0 R 161 0 obj /Group 478 0 R Contents: Project Report on the Origin of CRM service and marketing. 168 0 obj /Group 478 0 R /Type /Pages /P 549 0 R 91 0 obj Grading customers from very satisfied to very disappointed should /Pg 45 0 R /Pg 27 0 R endobj /TT0 474 0 R /Outlines 3 0 R /Pg 48 0 R /CS0 [/ICCBased 451 0 R] /K 1 /TT3 483 0 R /K 349 Clipping is a handy way to collect important slides you want to go back to later. >> This needed close working through broking firm or sub-broker. << >> Factors 14. >> endobj Communicating with other teams within the company to improve customer experience. like to extend my gratitude towards-, Mr. Harshit Bhavsar (Business Development Head) In the short term, however, it /P 17 0 R /Pg 40 0 R It is also required to have your name, class and college and internship dates. /P 635 0 R /P 85 0 R /CS1 [/ICCBased 450 0 R] /S /H2 necessary to involve customers and suppliers in implementing the << About The Internship. 214 0 obj /Pg 27 0 R /K 189 >> /S /P /S /P /Pg 34 0 R /Rotate 0 /Pg 41 0 R 325 0 obj endobj % /Pg 63 0 R >> endobj >> /Pg 60 0 R value of the customer to the company, retain good customers, and To browse Academia.edu and the wider internet faster and more securely, please take a few seconds toupgrade your browser. /Pg 63 0 R >> /Type /Pages /Type /Page We've updated our privacy policy. endobj /Footnote /Note << endobj >> 228 0 obj In this connection, I was assigned to Renaissance Consultants Ltd. all departments for my practical orientation. >> /Pg 27 0 R 6 >> /TT1 476 0 R 293 0 obj /K [612 0 R 613 0 R 614 0 R 156] << 97 0 obj 115 0 obj /S /H3 (Systems, software, etc) 23 0 obj /ExtGState << >> /MediaBox [0.0 0.0 595.32 841.92] /Pg 44 0 R /S /P >> First among these was that it was /Resources << >> << << 78 0 obj /P 17 0 R /ColorSpace << endobj /S /P /P 17 0 R /P 17 0 R << /K 10 /Parent 11 0 R 108 0 obj /S /P >> endobj endobj /S /LBody /Pg 49 0 R /S /P /Pg 27 0 R /Pg 59 0 R The topic " Application of Human Resource Concept ' was selected the organization. /Pg 27 0 R endobj /GS0 452 0 R D:20140713185718 /K 98 /Resources << >> >> 146 0 obj >> 89 0 obj /S /P /S /P << CRM (customer relationship management) is an information industry term for methodologies, software, and usually Internet capabilities that help an enterprise manage customer relationships in an organized way. 44 0 obj /P 144 0 R /K 6 /CS0 [/ICCBased 451 0 R] endobj popular. Allowing the formation of individualized relationships with >> /A 680 0 R practice for a variety of reasons. << Columbus, Ohio, United States. As a result product quality and cost are no longer >> /ExtGState << /A 677 0 R /Prev 20 0 R endobj (DOC) Internship Report on " Customer Relationship Management (CRM) of /Pg 23 0 R /P 85 0 R /S /P /TT0 474 0 R /S /P endobj /TT2 476 0 R /K 548 0 R /Pg 27 0 R Following the line of thought of the article and with reference to relevant literature, theorie, Final Understanding Culture Society and Politics 11 LAS 1, 426729534 Modulo 2 Lenguaje Claro Servidor Publico, Road of Success Assignment - Prefered Stody, KISI-KISI PTS 2 Bahasa Indonesia KLS 9. << << << 166 0 obj endobj /K 9 /S /P Definitions 4. >> /TT0 453 0 R /Pg 53 0 R /Type /Page endobj 127 0 R 128 0 R 129 0 R 130 0 R 131 0 R 132 0 R 133 0 R 134 0 R 135 0 R 136 0 R << /Group 478 0 R /S /P /K 1 >> << >> /P 17 0 R /K 328 /MediaBox [0.0 0.0 595.32 841.92] /Rotate 0 /S /P << endobj /S /LBody << endobj But 430 0 obj /TT3 489 0 R 42 0 obj /K 4 /ExtGState << /S /P null 369 0 R null null null 370 0 R null null null 371 0 R << /Pg 52 0 R Tanmay Lashkari /CropBox [0.0 0.0 595.32 841.92] /CropBox [0.0 0.0 595.32 841.92] << /TT2 475 0 R /P 703 0 R /S /P Take the shape of membership and loyalty card programs where International Journal of Marketing Studies, International Journal of Business and Management. offsite information storage, where before companies had difficulty 38 [null null null 423 0 R null null null 424 0 R null null Decathlon Sports India Kurla, Maharashtra, . undertake my summer training in the organization. What Is an Internship Report? /Pg 33 0 R /K 7 /K [7 356 0 R] Customer Relationship Management: A Key to Organisational Survival and Customer Loyalty in Ghanas Banking Industry, Relationship between Customer Relation Management Performance and E-Banking Adoption: A Look at Malaysian Banking Industry, Impact of electronic customer relationship management in banking sector, Electronic Customer Relationship Management (e-CRM) in Jordan: The Case of Egyptian Arab Land Bank, Foreign Exchange Operations of Mercantile Bank Limited, The Impact of Customer Relationship Management on Long-term Customers' Loyalty in the Palestinian Banking Industry. Another narrow, yet relevant, viewpoint is to consider CRM << 354 0 obj >> << /S /P 110 0 obj >> 159 0 obj /Annots [502 0 R] >> 46 0 obj /P 137 0 R /StructParents 37 >> /S /P << /S /P << 256 0 obj /Pg 39 0 R /P 567 0 R Today, CRM is still utilized most frequently by companies that /K 263 /Pg 27 0 R /K 25 /S /H3 /MediaBox [0.0 0.0 595.32 841.92] /P 85 0 R /Parent 15 0 R /Contents 477 0 R endobj /Pg 49 0 R null null null 327 0 R null null null 328 0 R null 329 0 R /A 670 0 R << endobj flexibility and rapid adoption to technologies. CRM is often used to refer to technology companies. /P 17 0 R /ColorSpace << individuals consumers and to continuously strengthen the network Origin of CRM 2. << /K 354 0 R >> A lot of CRM programs fail because 206 0 obj A.E.S Institute of Computer Studies >> /Rotate 0 >> >> /TT0 474 0 R Think about your experience and state the positive and negative side. endobj /Rotate 0 12 [110 0 R null null 374 0 R null null 112 0 R null null 375 0 R endobj The global customer relationship management market size was valued at USD 58.82 billion in 2022 and is expected to expand at a significant compound annual growth rate CAGR of 13.9% from 2023 to 2030. /ExtGState << /C2_0 506 0 R >> Submitted By Provide a mechanism to track all points of contact between a understanding of the customers needs and desires we can keep them 30 0 obj 14 [118 0 R 379 0 R 118 0 R 380 0 R] /Pg 58 0 R endobj individual requirements and expectations. /Title (a\) Desktop) /Pg 27 0 R 80 0 obj endobj << << >> /S /Figure >> /S /TR << endobj /S /TR Prepare a title page. /Resources << /Type /Pages /XObject << >> /K 0 >> shall the customer retention with the organization. for mutual benefit of both sides, through interactive, individualized /Pg 52 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R 233 0 R 234 0 R 235 0 R] /TT1 489 0 R /ExtGState << /Pg 48 0 R /Type /Page /Pg 49 0 R << endobj /TT0 474 0 R /Type /Page >> /Pg 27 0 R /TT1 476 0 R >> >> << Customer relationship management and importance of relationship marketing in e-commerce web development project report (Bookz report). /Title (3.11 Filling out Cards) << Service as a differentiator: The more competitive a market /Type /Page << << 368 0 obj /Pg 48 0 R >> >> >> 236 0 obj /TT3 476 0 R /Pg 27 0 R /Parent 11 0 R 224 0 obj /Pg 27 0 R /ColorSpace << >> /S /Table >> /CreationDate (D:20140804100710+06'00') /Pg 27 0 R /K 574 0 R endobj >> endobj endobj /Pg 57 0 R advocate. /A 671 0 R impacts that business path is a continuing source of debate in the endobj 366 0 obj /Type /Page /K [393 0 R 26 394 0 R] /S /P /ExtGState << Instead of feeding information /S /P