2023 Trustpilot, Inc. All rights reserved. We use dedicated people and clever technology to safeguard our platform. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. I called them again, which procedure took my time for 3 hours. Contact: +65 [protected] 1. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. I will be taking legal action if this is not returned within 28 days (31/03/2023). Customer service is simply poor. I would like to help you further in this matter but haven't been able to identify your account. Sent numerous emails to account. It goes against our guidelines to offer incentives for reviews. Change Management Certification Training ( 1- day course ), Fri, March 24, 2023, 9:00 AM 5:00 PM EDT, Fort Myers, FL Regus Bussiness Centre/Hotel Fort Myers, FL 33901 United States. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. This complaint was posted by a verified customer. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. This company bills you for services you do not use. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. Regus lacks personal approach The centre's staff are friendly and helpful. Lorem ipsum dolor sit amet, consectetur adipiscing elit. We pay those as well. This is a multi-location business. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. GO LITERALLY ANYWHERE ELSE. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Our coworking spaces are designed with collaboration in mind. Regus flagged this review for containing harmful or illegal content.Read more. We ask all our customers to add an automated payment method to their account. Dont lie to customers. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? They would not remove the items that I didn't want. Service 110 Value 107 Shipping 48 You will regret signing with Regus. Whether you need a single desk or a whole building, we provide office space thats flexible to your needs and fully customizable. Requesting your refund is easy. I got an email from trustpilot. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. It made me crazy and I asked him to talk with Myesha or Dom. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. Office Space and Coworking prices are per person per month and are dependent on inventory availability. The additional increase in your monthly fee is due to the annual indexation. Read Customer Service Reviews of regus.ca | 5 of 20 - Trustpilot We believe in enhancing your career and skills by offering you high-quality training that transforms candidates through rigorous coursework by providing an understanding of the needs of society and industry. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. Its an automated process. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. This company bills you for services you do not use. As you did not process this correctly, the agreement continued an additional month. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Shared Office Spaces - 3111 Camino Del Rio N, San Diego, CA - Phone Number - Yelp Regus California Mission Valley 9 reviews Claimed Shared Office Spaces Edit Closed 8:00 AM - 5:00 PM See 21 photos Write a review Add photo From This Business Work your way. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. All requests for the return must be made through Your online account or App after which the service retainer/deposit or any balance will be returned within 30 days to You once your agreement has ended and when You have settled Your account. Everything included in our Business Address solution plus: Access to our global business lounge network when youre on the move, Call handling services are also available, A winning combination of virtual office services and workspace access, Includes meeting room use and 5 days office or desk space per month, Plus access to our global business lounge network, Select from a wide range of meeting room sizes, Available with presentation facilities and optional catering as required, Choose from thousands of locations worldwide, The perfect spaces to host pitches or board meetings, Equipped with presentation facilities, whiteboards, and optional catering, Purpose-built training spaces with breakout areas, On-site support team included and optional catering available, Unrivalled workspace. Appreciate your immediate reply. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Share your photos and videos with others to prove the truth of your words. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. Regus Business Centre | Better Business Bureau Profile Do not delete my post, I will copy and paste it to spread again and again. She apologized to me and promised me to rush to send me it by coming Wednesday. But the Regus does not have flexibilities, nor willing to retain long term tenants. I asked a receptionist to help my issue to the Regus help desk. Shady from Regus. Is this legal? : r/AusLegal - reddit Have a question or issue with your current products and services? Not only that, it's hard to get hold of their accounting department. If it has been longer than 30 days, please get in touch so we can investigate further. Give your team a place to focus, thrive, and grow, while we take care of all the details. How BBB Processes Complaints and Reviews. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. They still continue to send invoices with no one responsible to be there to answer. We found a responsible person where we inform her about the problem. It won't go in any direction! We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. ComplaintsBoard.com is a leading complaint resolution website on the Internet. If you refuse to pay their bogus invoices they will send you to collections. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. The lease does not start until October 1, 2020, which is still two weeks away.I have decided this is not the office space that will work best for my business.I want out of the agreement and a refund of monies paid. After being in my new office they are increasing rent by 8.7%. Helpful (1) Alice C. on 9/22/20 Requesting your retainer refund is very easy: simply log into your online account (i.e. Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. Stay away!! The retainer fee doesn't guarantee a successful outcome. One business week has passed since I post it here. The complaint has been investigated and resolved to the customers satisfaction. Anyone can write a Trustpilot review. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. Their lawyers are acting blind on Regus random deduction from my credit card, they only wanna persecute on why i dont pay for the next one month whereas the answer is obvious: they already deduct $5000 out of my $650 monthly rent. 5. Regus Reviews | Read Customer Service Reviews of regus.com.au - Trustpilot That exception is made on the understanding that an additional service retainer is payable. We appreciate your business. Regus Reviews | Read Customer Service Reviews of regus.com.au - Trustpilot So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. September 14 BBB Business Profiles may not be reproduced for sales or promotional purposes. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. Thank you, Lorraine Brule Global Customer Service at Regus. Get help. Went through the cancellation process but the system wouldnt cancel my membership until the end of November. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. If you refuse to pay their bogus invoices they will send you to collections. Hi Mike, Im sorry if you felt the need to escalate this. 9160 Forum Corporate Parkway, Ft. Myers, FL 33905. October 23 We have office space and more to suit all budgets, in every city of the world. Regards, Sandra Melody Head of Customer Services Thanks again for your comments which help us improve. She promised me that I could get it on October 19 because it took 48 hours. Work wherever you need to with flexible access to our global network of workspaces. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. 7. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Were clear about this from day one. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. They signed me up for things that I didn't ask for - didn't realize it in the fine print. Kind regards, Lorraine BruleGlobal Customer Service at Regus. Interested in a new product or service? As you did not process this correctly, the agreement continued an additional month. She replied to me by email that my case had been started. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Transparency is very important to us, and all services can be opted in/out through your online account. Anyone can write a Trustpilot review. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. I could talk with Myesha. If you were to take direct space or a sublease you would also see these fees in your rent annually. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. Our course will teach you the techniques that will help you embrace change and lead in a way that results in organizational and career transformation. Regus always emphasized that it keeps its policy. Become better managers and business leaders by achieving optimal personal and business performance. They are scammers, and incredibly dishonest. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Regus helps businesses find and create the right workplace for their people. October 6 However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. No staff available for contacting on the event day. If you need further help, pleasespeak with our team member who is already in touch with you. Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. BBB Business Profiles are subject to change at any time. Please remember that the retainer is refundable at the end of your agreement. I called Regus account desk and Dom S. got my call. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? A retainer fee is a prepaid fee used as a guarantee of commitment from professionals, such as lawyers, attorneys, consultants, advisors, and freelancers. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. Lease period: April and May 2018 Thanks again for your comments which help us improve. It can take many months and still not response. Any that you do not require can be opted out through your online account. Whether you work alone, you're growing a start-up, or you're running the world's most successful corporation our network makes it possible to work near clients, colleagues, or family. Paid for parking online and have now received parking ticket from private company. Using our center address on your website is illegitimate without an active agreement between us. Hard revenue focused. I would love the opportunity to help further but havent been able to identify your account. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. 3. We use dedicated people and clever technology to safeguard our platform. Is Regus a scam or a legit company? | Regus Q&A - Sitejabber 6. Log in to access all our services and products Email. Regus does not communicate with customers via telephone. October 8 Transparency is very important to us, and all services can be opted in/out through your online account. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. This is a complete con, and scam through and through. They charge an excessive retainer fee. 2023 Trustpilot A/S. Hi Chris, I have checked the system and the retainer refund will be processed as a one full amount for both offices after your agreement finishes at the end of November. I sent Briana of Regus an email about how the procedure was going this week. Regus are not transparent with their pricing.