I believe this is UNFAIR PRACTICE on StubHubs end and that customers should been given a reasonable amount of time to cancel an order especially if it's for a large amount of money. They sold me 2 non-existing tickets and even admitted it by email. Up the food chain with a supervisor, still nothing. The secondary site went on to note that as soon as cancellations ramped up a few weeks ago, they were the first in the industry to offer a coupon worth 120% of the ticket valule, which will be a default option in the Canada and U.S. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. I called immediately but received the same reply, "No refunds!" A StubHub employee via phone assisted in returning the ticket to my account. I too spent money on cancelled events. I ordered tickets from StubHub in March I am contacting the Better Business Bureau I cannot believe that it is August and you have not refunded my money for our canceled concert this is a complete scam, Cannot get my money until the event happens, you guys were paid twice why not give me a refund my tickets are sold? I purchased tickets on their mobile app for a college basketball game. I purchased tickets at the very last minute and got amazing seats. THE COMPANY EVEN REPEATED THAT PROMISE OF FULL REFUNDS IN IN EMAIL IN EARLY MARCH. It has been awhile since I made the phone call to initiate a refund. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. I requested refund now, but they didn't reply me yet. He did not do that. >> PRETTY UNFAIR. We also use third-party cookies that help us analyze and understand how you use this website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. First off, what's to stop someone from purchasing tickets, printing the PDF ticketed right away and then claiming they accidentally ordered the tickets ? I WANT A REFUND TO BE CREDITED BACK ON MY CARD THAT WAS USED!!. That transaction had been held up over competition concerns due to the fact that the deal would mean both of the top for-profit ticket resale marketplaces in the UK would be under the same management ever since Viagogo announced its deal to purchase StubHub from former parent eBay for $4 billion early on in 2020. StubHub Refund Class Action Lawsuit - Gibbs Law Group In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. Want to pick up my tickets from a UPS store. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee." The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. This was our first concert together as a couple and the first concert in over 11 years for my bf as he has hearing loss. The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. Purchased txts 11/19 & event cxl'd until 10/16/21.tkt transfer got lost in daughter's emailthey kept promising seller would resend to my email3 days b4 concert, stubhub said "sorry, but we'll give you a credit of 2x what I paid", which still leaves me stuck as the ticket prices have tripledservice, wait times suckcan't believe this company actually continues to operatespread the word.BOYCOTT STUBHUB~~~, Never received refund from cancelled event from April 2020 then they rescheduled it to Oct 2020 then still did not hold it. StubHub won't refund my money. Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. i have tried to call several times but have been on hold >3 hours on 2 occasions. i have attached the information from the venue. Didn't find out until day before event. Last time I'll probably use StubHub. 5. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. If she reschedules your tickets are good for the new date and you can attend or sell your tickets. All rights reserved. They helped me with delivery and addressess changes when I moved and when I lost my tickets they gave me a refund to use for a future game! StubHub reponse, 20% off my NEXT purchase which will be never from these crooks. They DO NOT have their customers backs. Once I had tickets in hand a few hours later they were $5 student tickets selling on their site for $200 without any visible disclaimer. I don't have much faith that she will have a valid ticket to attend or that I will be receiving a refund. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email, Complete StubHub customer service contact information. IndustryLegalTop Story Til' they get their procedures in the correct order, I'll never return as a buyer. StubHub updated their policy today. StubHub changed its fine print on March 25, offering most customers just a credit.That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. The potential loss of revenue facing Live. Unless they change their cancellation policy and stop selling double-sold tickets, don't ever deal with these crooks. I have been attempting to contact you several times regarding ticket order #553613638. As a marketplace, we act as an intermediary for buyers and sellers, StubHub said. 3 hour wait on the phone, said they would call me back within 1-2 hrs - still waiting it's been over 2hrs now. No where does it state that you needed to be a student at the school to use these. The refund will typically process within 5 to 8 business days. The cookie is used to store the user consent for the cookies in the category "Other. I am really disappointed that stub hub doesn't allow returns within 72 hours like ticketmaster, I will definitely not be using stub hub again. Following backlash from customers, the ticketing company responded in a statement this week. I purchased tickets to the Olympic gymnastics trials in January 2020. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. I called the credit card company and the charges on the card had not even hit yet. Of course! StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. Nikki isn't available at the moment, but I can confirm that we haven't gotten any updates yet from the Coachella organizers about cancellation. If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. Most of us didn't leave yet! I tried cancelling the order and all I got was the "we're a marketplace, but you can resell your tickets" bull. To Stubhub.com and surprisingly they were already on sale. If you call Stubhub they insult you and treat you like crap. If you have recently made a purchase with StubHub and believe you're eligible for a refund, follow the below steps. StubHub to Refund Over 75k Customers for Events Canceled During the My credit card can do refunds up to 60 days which of course is passed. Hotels Using NFTs to Create a StubHub for Lodging Reservations I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. We will process the refund to your original payment method within 5 days. StubHub to refund canceled events after pandemic complaints - USA TODAY However, StubHub offers a refund. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the company's motion to compel arbitration in a refund class action by people who bought tickets to . Even though I didn't get a reprint it was still great. The Hollywood Reporter is a part of Penske Media Corporation. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. I will never use this site again and highly advocate not using it to anyone due to this. I will NEVER use Stubhub again. "We were only allowed 120 percent credit toward future concerts, not refunds. Certainly they can see that my ticket barcode was not scanned somehow. How Can I Request a Refund for a StubHub Ticket? The original purchase has aged off my account history. ADELE REFUND Las Vegas SHOULD BE BY CHOICE - StubHub Community Part of my frustration is money lost but it's also abt the integrity of the company. Combined with viagogo, we now span 90+ countries around the world. Receive a full refund of your purchase 2. Overall awful experience with only one of four tickets received for $500. Horrible company. StubHub Refund Ticket by Phone. Never use stubhub again. Too many other competitors out there doing it differently. If it is postponed/rescheduled, the tickets are still valid. BEN: THE ATTORNEY GENERALS OFFICE SAYS IT RECEIVED ABOUT 100 COMPLAINTS FROM MASS RESIDENTS REGARDING STUBHUBS POLICY CHANGE. They bought tickets with promise of money back if the event does not occur. I purchased tickets to the Olympic gymnastics trials in January 2020. Thank you StubHub. I would've been able to see Chris Brown. Customers who purchased tickets before a March 25, 2020 StubHub policy change, and had their events canceled, can receive full refunds of the amounts they paid for their tickets or keep their . Is there any way I can confirm that my Stubhub QR codes are still good? Following the change in policy last year, many customers complained and filed lawsuits highlighting how StubHub backed away from its long-standing Fan Guarantee refund policy without informing consumers. Their tech team looking into it or b.) No Refund Policy? Ask for screenshots if I had not read the previous review I wouldn't have thought to ask for a screenshot and they may have lied to me as well and I would have been out 500$ and sober to boot. Next time I am going to use a credit card gift card to secure my account so that they can't behave this way. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. Seems to me that the terms that were in place when the tickets were purchased are the terms you MUST abide by. Hi Joan. Do not buy tix here! The Investigators: Ticket companies are refusing refunds for canceled No. So much for the 100% guarantee. StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes Saatva Mattress Review: Our Pick for the Best Overall Bed of 2023, We Found 12 Cute Planters and Flower Pots That Cost Less Than $25, Here's Where to Watch and Stream Marvel's 'Ant Man and the Wasp: Quantumania' Online. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. UPS delivered my tickets, but now I can't find them. I again attempted to cancel those tickets and again was told that I had to resell them in order to get my money back. Yes You cant change your TOS after purchase. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding. StubHub Issues Response To Voucher Policy Frustration - TicketNews Don't take NO for an answer! A LONGTIME BOSTON CONSUMER ADVOCATE AND FORMER ASSISTANT ATTORNEY GENERAL SAYS HE HOPES SHE WILL INTERVENE. BEN: GARY HEADED TO STUBHUB WHEN HE WAS READY TO BUY HIS TICKETS TO BON JOVIS TOUR STOP IN BOSTON. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). I'm out $282 because stubHub won't stand refund. StubHub said: The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company all contributed to StubHubs decision to make this move now.. Never Will I Buy From Stub Hub Again. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). to see the game on TV? They charged my account even after I transaction. >> I PURCHASED TWO TICKETS FOR $390. never use them again. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. The ticketing platform said it will keep its impacted events policy in place, with 120-per-cent credit being the only option if an event is cancelled. What they said was their service fee ($42 per ticket, a total rip-off) Was charged almost $10 dollars more whne I hit purchase. Stubhub does not accept returns. I would like my money back due to a postpond concert hours before the concert. I WANT MY MONEY BACK!!!! Unconscionable Money grabbers. Seller listed tix he didn't actually have. So is Amazon, but they can cancel orders and issue refunds. Im sensing a nice class action lawsuit coming your way. and would like to return it? We lost the concert for that. I called ticket master and all the floor seats were sold out!! As pointed out by @don_shano, this is. Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. also the card I used to buy them I no longer have. I purchased tickets for a James Taylor conert and paid for them months in advance. Was there fraudulent activity with my tickets ? 01-30-2021 01:41 PM. The Investigators tried to reach StubHub but contact information wasn't listed on its media relations site. Now what? It reads Refund in Progress. You qualify for a refund in the following situations: If you are in any of the conditions listed above, you should be able to get a refund from StubHub.Company NameStubhubReturn Time LimitRestocking FeeNoRefund / ExchangeA Refund is the only optionConditions StubHub has the final decision on whether or not you will receive a refund. You can resell your purchase ticket. StubHub offers a Fanprotect guarantee policy. The refund will be issued in the credit for use on a future purchase.ExceptionsGift cards. Immediately called StubHub customer service. $868.64 is a lot of money especially now to just throw away. Terrible customer service. COMPANIES CAN HAVE ANY POLICY THEY CHOOSE, BUT IT MUST BE DISCLOSED AND CANNOT BE ALTERED AFTER A TRANSACTION. My tickets were not provided by the seller and I my order was cancelled by stubhub hours before my planned event. I sold two tickets on StubHub and only received payment for one. Called stubhub, no help! Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. StubHub refund ruling highlights Calif. precedent companies despise Tickets for the canceled Christmas Spectacular shows in New York will be fully refunded. However, if it's not in your name you can't get this done. Only then when I received my tickets did I see they were the furthest row, normally sold at the lowest price. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. Dworsky says he hopes she'll intervene. As soon as circumstances allowed, StubHub achieved its goal of providing impacted customers the choice to keep the 120% credit they were issued when their event was canceled or receive a cash refund. Help us improve this article with your feedback. In Stubhub's response to coronavirus-related cancellations, (updated on April 10) the company is offering customers a coupon for 120 percent of their original order if their event has been. I purchased a Citi field parking pass for Mets opening day. Once I had completed the purchase I went to view the tickets and saw that there was suddenly a disclosure that the tickets required a student ID. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. Open the SeatGeek app. StubHub is offering the retroactive refunds now because the live events industry is opening back up. I contacted StubHub who assured me that the disclosure was there as a part of my purchase and as a part of my listing. I called customer service right away, but they denied a refund. StubHub changes its refund policy during COVID-19 pandemic, how you can That's not their fault, that's your fault. These cookies ensure basic functionalities and security features of the website, anonymously. asks for a code, which i put in, says incorrect code(which came from them). No Wonder I See Horrible Complaints. It is not specified anywhere in the mobile site and hidden in the desktop version! I don't even have an account, never purchased tickets but some thief stole my card info. This is the worst service I have ever are ticketes but are tickets were NO good. She said to late sorry. I do not want someone to buy my tickets without the same disclosure available. This needs to be refundable (and not just replacement tickets of same price as I will get seats I do not want). He reportedly paid $120 per ticket. Who should shoulder those cancellation costs? I bought real actual tickets on eBay and will fight these bastards for my money I paid for the promise of a ticket! When my wife explained to them the issues with the wristband not being registered in our name, Stubhub said it wasn't there fault if we were too stupid to not loose the wristband. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. They were for the correct date and time ? The festival would issue them a new wristband and cancel the "lost" one. Attorney General Yost Inks Agreement with StubHub to Issue Ohioans Given the unprecedented impact the coronavirus has had on the live events industry, we have adapted our policies in the US and Canada while continuing to go above and beyond for our customers. I explained that I will NEVER purchase tickets from stubhub again and I will make sure my and friends do NOT purchase from stubhub again. With the coronavirus impacting 28,000+ events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds to all buyers. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. You also have the option to opt-out of these cookies. So I went ahead and purchased another pass the day of the game and ofcourse I had to spend more money. I called them within minutes to change the seats and they basically said I'm stuck with those seats. Well I spent over $400.00 on 2 Alabama football tickets and obviously this has been canceled and now they send me a email about a coupon. In a statement, StubHub said that over the past few weeks, over 28,000 events have been cancelled, postponed, or rescheduled, with 23,000 in the U.S. alone, noting that the company is willing to go above and beyond for our customers.. LIARS!!! follow the steps below.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-2','ezslot_12',158,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-2-0'); StubHub makes the final decision on whether or not you are eligible for a refund (including any shipping/handling fees). We want to ensure we're giving you appropriate expectations that we know we can meet and that is why the refund process takes 30 days from the date the request was submitted. I called stub hub because my brother got the wrong seats for a concert. If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund Sell tickets safely and securely: It's free to list your tickets Set your price and adjust it at any time before your tickets sell View SeatGeek . Dave Clark. Is Beyonces Tour Another Dynamic Ticket Price Mess? In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. When I called stubhub to cancel the order they stated I was it of luck and could only resell the tickets since it was disclosed. You will enter your community username and new password and done! On July 30, 2016 I purchased 5 tickets for Jennifer Lopez's "All I Have" show in Las Vegas from StubHub.com. Email is another option for requesting a refund. Apparently they have a flawed process where the seller can cancal the trnasaction even though the funds were already paid. Select the ticket group you'd like to sell. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. After the switch, you will enter the email address you use to access the community in order to reset your password. I will never use StubHub again. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. If there is any changes to that, all affected buyers will be notified via email. The buyer gets refunded fine, but why I am being charged their refund? Hi need a refund for 4 tickets for a festival sold at 69 each but with a real value of 6 euro because they are for children! Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. The 4 tickets were then sold to 2 customers. This cookie is set by GDPR Cookie Consent plugin. They only let a few more people in until they actually closed all the doors. Or choose from the following popular destinations. My order for $402.19. Spent $314 for daughter and friend to see Harry Styles. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. I contacted Stubhub and they refused to refund my money. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . Wisconsin residents could get ticket refunds after StubHub settlement Re: Refund in Progress. So people can't just change their mind last minute or have access to the tickets and then try to get a refund. I opted to wait and try with my credit card company to see what options I had to cancel that transaction. Wrong seats. StubHub Return Policy [Quick Information]. I'm upset at this it's fraud, Just want your attention. For sure I can warn any one who is going to use this service. UPDATE: Ticketmaster, StubHub, Eventbrite have all changed their refund I truly do not understand how I cannot get a simple refund on tickets that I ordered by mistake minutes after I placed the order BUT Stubhub can sell you tickets that are not even available for an unknown reason and miraculously find even better tickets for the same price? totalling almost 900.00 in the middle of the night. After the switch, you will enter the email address you use to access the community in order to reset your password. It means they ripped me off, I guess. They take your money for tickets they don't even have yet and promise to deliver the day before the show - in my case 6 months away! Current Ticket Policies: Subject to Change*. I went to Barclays Center for the Chris Brown Party Tour yesterday. Still haven't received refund. Someone should file a class action, alot correctly said about the 120% return credit, but my problem is although they said it was credited to my account I cannot find it? People have lost their jobs left and right and you are holding on to countless amouts of ticket money you never had to pay the entertainers for because the show did NOT happen. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. StubHub Hit with Class Action After Pulling 'FanProtect' Cash Refund My husband and I had tickets for Food city 500 on Sunday April 5,2020. Can I change, cancel, or get a refund for my tickets after - SeatGeek