No reply emails or any form of communication. Any translation of this document from English is for assistance and information only. i spent 2 hours online and still didn't manage to secure tickets. means cancellation or significant delay of flight(s) which. How did this happen? Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. They rapidly charged my credit card, then didn't provide the tickets. Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. We may consider other Emergency Circumstances at our discretion. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Any temporary relocation for work must be for a period of at least 3 months. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. Terms & Conditions of Sale | Ticketek Australia This meant that I had to sit & concert was standing room only. Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. The phone message also contradicts itself. failed the examination previously and had to re-sit. It's criminal and needs serious investigation. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). and subject to change at any time. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Please also read the General Conditions of Refund. 2023 Trustpilot, Inc. All rights reserved. Sell tickets directly from your Ticketek Account. Please also read the General Conditions of Refund. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. Buy guaranteed tickets for sold out events at a fair price. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. To read more about Covid-19 please visit our dedicated page here. Why is your site permanently unavailable. The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . It's about $1500 and I have no idea what to do next. etc.WHERE IS THE ACCOUNTABILITY? Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. Buy guaranteed tickets for sold out events at a fair price. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. A copy of a notice from the examination body, school, college, university confirming the change of date. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. If there is a financial failure of any Transport provider. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. Immediate household persons living together at the same permanent address. is cancelled or postponed by the provider. Ticketek Australia you're a pathetic poor excuse for a company. On-top of that you cant call anyone to purchase ticketsTerrible. A doctor cannot be You or a member of Your family. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. The best person in the world. The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. The following words or phrases have the meaning shown below wherever they appear in bold in this document. Presented by: I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. Immediate household persons living together at the same permanent address. No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. We also ensure all reviews are published without moderation. >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . They will do anything to hide from you. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Where You are the business owner or registered Director, or a member of Your family is. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. Cannot add tickets to wallet. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. Please also read the General Conditions of Refund. Jay Chou tickets | GIANTS Stadium | Ticketek Australia Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. I couldn't return to where I was, no progress, the booking system repeated itself, etc. Any vehicle You plan to use during the Booking. We/Us/Our We are the Booking agent with whom You made the Booking. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Ticketek Marketplace - Buy and Sell Tickets Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. Emergency Services Police, Fire and Rescue Service or other Emergency Services. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. Can I get a refund or exchange? - Ticketek Marketplace NZ Help - Confluence The office was just as bad as the ticket fees would have you believe. Lost a baby recently? I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Where You have not been physically examined by a Doctor prior to the date of the Booking. A copy of a notice from the examination body, school, college, or university confirming the change of date. Voluntary relocation or where you are changing employer for a new role. , please contact the Customer Service team directly for further advice about your Refund. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. Find out how we combat fake reviews. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. Sell tickets directly from your Ticketek Account. I haven't received my order confirmation email. Do I need any special hardware or software for print at home tickets? Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. NEVER NEVER again. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. means an unforeseen circumstance completely outside. Ticketek Marketplace - Buy and Sell Tickets For many, international travel is back on the cards. Suncorp Stadium Like. A copy of the notice of failure or disruption of the public transport. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Attendance at business meetings and business travel. (This can normally be obtained from the transport companys website). I tried calling, emailing before the show, had I had a response we would have made the show. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. Refundable tickets via tiketek not refundable? : r/sydney chevron_left, Availability & type of seating will vary & is set by the venue. Stick to Ticketmaster. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. I am trying to buy tickets but it says unable to lock the ticket. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. To read more about Covid-19 please visit our dedicated page here. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. etc. To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. RP ENG EXTENDED - Refundable They are the shittest service in Australia. Requesting a Refund. A copy of the letter requiring Jury Service. There is not one good review about this dodgy company. Website doesn't work. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! Why does Ticketek Marketplace charge fees? Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. confirmation or our website for contact details. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. (This can normally be obtained from the transport companys website). Voluntary relocation or where you are changing employer for a new role. Emergency Services Police, Fire and Rescue Service or other Emergency Services. A police report confirming details of the theft. Seven tries before I finally got my second choice of seats. No way to recover tickets. Once got a response to an email because I didnt purchase the ticket wont gi. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! is cancelled, postponed or cannot be fulfilled by the. In event of a Refund Application the English language version shall be the basis of settlement. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. There is no phone number, only an email which does not get answered. What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. Years ago I did a few days temping at Tiketek. We missed the show! Might be worth looking into? Fire A report from the fire service and/or police. Refunds & Exchanges - Ticketek Australia Basically, because they're the only game in town, and they can do whatever they fucking like. Where You are the business owner or registered Director, or a member of Your family is. Please comply with any stated ticket limit for this event. means the unforeseen change of the date of an examination that. Can I use a Ticketek gift card or voucher? If there is a financial failure of any Transport provider. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. I recognise the terms of service were available, but nobody reads those. A copy of the travel warning from the Government Agency. Here are 8 tips for writing great reviews. A doctor cannot be You or a member of Your family. We use dedicated people and clever technology to safeguard our platform. For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. are the business owner or registered Director, or a member of. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! Abhorrently bad process for handling refunds and rescheduling due to illness. How insensitive is that. She made time to help & sort out the transfer of tickets to this area. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Confirmation of failure or disruption of the public transport. Appalling service. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. Send them an inquiry many times and they are not answering! IfYoudid not make reasonable alternative arrangements to AttendtheBooking. In event of a Refund Application the English language version shall be the basis of settlement. Ticketek is selling for the following venues only.